People served
Residents across the enterprise service area.
WELCOME TO OUR ENTERPRISE
Water for
Arba Minch
Serving our city. Strengthening our network. Planning for a smarter future.
HOW CAN WE HELP YOU?
Customer services
OUR SERVICE IN NUMBERS
Water service
Connections
Household, business, and institutional service connections.
m³ produced daily
Average daily water production across the system.
Non-revenue water
Current baseline guiding the enterprise improvement programme.
ARBA MINCH · SOUTH ETHIOPIAOUR STORY
One network.
A city’s daily life.
Arba Minch Water Supply and Sewerage Enterprise manages the infrastructure that carries water from springs and boreholes to customers across a 55.57 km² service area.
The enterprise operates production, storage, pumping, distribution, water quality, maintenance, customer service, sanitation, planning, finance, and administration functions with a team of 130 people.
See how the system works →FROM SOURCE TO TAP
Our water system
A connected view of the assets that keep water moving across Arba Minch.
Source
Forty springs and three operational boreholes support the city’s water supply.
Spring + groundwaterLift
Ten pump stations move water through the network and between pressure zones.
10 pump stationsStore
Twelve storage facilities provide approximately 4,805 m³ of capacity.
12 storage assetsDistribute
Major mains connect four pressure zones and thousands of customers.
24.22 km major mainsSmart utility roadmap
See sooner. Respond faster.
A practical route from manual records to real-time monitoring, better decisions, and improved service.
01 · MONITOR
Build the operational picture
Connect critical sites, measurements, alarms, communications, and power resilience.
02 · IMPROVE
Reduce water loss and delay
Use trusted flow and pressure data to target leakage, energy use, and maintenance.
03 · SERVE
Support faster response
Give teams one dependable view of system performance and customer needs.
OUR PEOPLE
Employee directory
Find the right member of the enterprise team by name, department, or email address.
15 people
USEFUL ANSWERS
Common questions
Start here for the most common customer service needs.
How do I report a leak or supply interruption?
Contact the enterprise with the location, a nearby landmark, and what you observed so the appropriate team can review it.
How can I ask about my bill or meter?
Use the contact information below and have your account or customer reference available. Never share a payment PIN or password.
How do I request a new service connection?
Contact customer service to confirm the current application requirements, documents, fees, and next steps.
What is the smart utility plan?
It is the enterprise roadmap for stronger monitoring, alarms, operational data, water-loss management, and faster response.
CONTACT US
Good service starts with a clear conversation.
For leaks, billing questions, new connections, water quality concerns, and general enquiries, contact the enterprise directly.
Email the enterprise →EnterpriseArba Minch Water Supply & Sewerage Enterprise
LocationArba Minch, South Ethiopia
General enquiriestigluhaile@arbaminchwater.com